Verifying & Redeeming Claims

After a rewarded proposal closes and claims are distributed, you'll need to track and manage redemptions. Vora provides two tools for this: the verification page (for in-person redemption) and the claims dashboard (for overview and tracking).

The Verification Page

The verification page is accessible via the QR code link in every local reward email:

https://voiceofthenewera.com/reward-verify.html?code={claim_code}&h={hash}

What It Shows

Field	Description
Reward	The reward title
Proposal	The proposal the voter participated in
Voter	The voter's display name
Status	pending (not yet redeemed), redeemed (claimed), or expired
Earned	The date the claim was created

Who Can Redeem

Only space administrators (org owners) can mark a claim as redeemed. The "Mark as Redeemed" button appears only when:

1. The user is logged in to Vora (has a valid session in the browser)

2. The user's role is owner or admin of the organization

3. The claim status is pending (not already redeemed)

If these conditions aren't met, visitors see an informational notice: "Only the space admin can redeem this reward."

This security measure ensures that:

• Voters cannot redeem their own claims

• Random visitors with the QR link cannot fraudulently mark claims as used

• Only authorized staff at your venue can confirm redemptions

In-Person Redemption Flow

For your front-line staff (baristas, event door staff, retail associates):

1. Voter approaches and shows their phone with the QR code or email

2. Staff scans the QR with any camera/QR reader — it opens the verification page

3. Staff checks the details — voter name, reward title, and status

4. Staff clicks "Mark as Redeemed" (must be logged in as admin)

5. Status changes to "Redeemed" — the claim is marked as used

6. Staff delivers the reward — coffee, entry, prize, etc.

Tip: Keep one device (tablet or phone) logged in as admin at the venue for quick scanning. Your staff doesn't need to log in for each scan — just stay logged in.

Manual Code Entry

If QR scanning isn't available, staff can use the 8-character claim code:

1. Navigate to the verification page manually

2. Add ?code={full_claim_code} to the URL

3. The page loads the same verification view

Claims Dashboard

For a bird's-eye view of all claims for a proposal, use the admin claims API or the dashboard:

Accessing Claims

Navigate to a closed proposal's details and view the Claims section, or use the API:

GET /api/v1/rewards/{org-slug}/claims/{proposal-id}/

What You See

The claims dashboard shows:

Summary bar:

Metric	Description
Total Claims	Number of claims created
Redeemed	Number of claims marked as redeemed
Pending	Number of claims still waiting to be redeemed

Claims list: Each claim shows:

• Voter name

• Reward title

• Status (pending/redeemed)

• Email sent (yes/no)

• Date earned

• Date redeemed (if applicable)

Tracking Redemption Rates

The summary gives you instant insight into reward effectiveness:

Total Claims	Redeemed	Pending	Redemption Rate
50	35	15	70%

A high redemption rate indicates your reward resonated with voters. A low rate might mean:

• The reward wasn't compelling enough

• The redemption process was too complex

• The email instructions weren't clear enough

Use this data to improve future rewards.

Claim Lifecycle

Proposal Closes
      |
      v
  Claim Created (status: pending)
      |
      v
  Email Sent (if voter has verified email)
      |
      v
  Voter Receives Email
      |
      v
  Voter Presents Code/QR ──── or ──── Voter Claims Online
      |                                      |
      v                                      v
  Admin Redeems (status: redeemed)    Voter follows external link
      |
      v
  Claim Complete

Related

• The Voter Experience — What voters see

• Reward Strategy Guide — Best practices for maximizing redemption