Self Serve
Customer not receiving the SMS verification code
Make sure the phone number includes the country code (e.g., +1 for US)
Check that the phone number is not blocked for SMS
Wait 60 seconds before requesting a new code
Vote not being recorded
Check that the proposal is still active (not closed or cancelled)
If using Whitelist mode, verify the customer's phone number is on the list
Try refreshing the page and voting again
Dashboard not loading
Clear your browser cache
Try opening the page in incognito/private mode
Check your internet connection
CSV import failing
Make sure the file is saved as UTF-8 CSV
Check that column headers match the expected format:
phone,name,groupEnsure all phone numbers include the country code
Webhook not firing
Verify the endpoint URL is correct and publicly accessible
Check that the webhook is toggled on
Review the delivery history in Settings > Advanced for error details
Custom domain showing "connection not secure"
Verify your DNS records are correctly configured (CNAME and TXT)
Click "Verify DNS Configuration" in Settings > Advanced
After verification, SSL is provisioned automatically within 15 to 45 minutes
If the error persists after 45 minutes, check the SSL status in Settings for error details
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