What Happens When a Proposal Closes

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📘 User Manual 41 views Updated 1 month ago

What Happens When a Proposal Closes

When a proposal closes, Vora automatically handles all post-close communication through a single, unified system - the Voter Rewards email. This ensures voters receive one clean, complete message containing everything they need: the governance outcome, their reward, and a link to the full results.

The Unified Close Experience

Proposal Active  -->  Proposal Closes  -->  Results Calculated
                                                    |
                                        +-----------+-----------+
                                        |                       |
                                Reward attached?          No reward?
                                        |                       |
                                        v                       v
                              Reward email sent         No close email
                              to eligible voters       (followers still
                              with:                    get notified)
                              - Results summary
                              - Reward details
                              - View Results link

If the Proposal Has Rewards Attached

Every eligible voter receives a single reward email that serves as both the results announcement and the reward delivery. The email includes:

  1. Greeting - "Hi {name}, You earned a reward!"
  2. Proposal reference - "Thanks for voting on {proposal title}"
  3. Results summary - "The community chose: {winning option} ({percentage}% of votes)" (or "The proposal closed without reaching quorum" if quorum wasn't met)
  4. Reward card - Title, type, instructions, and claim details
  5. QR code (for local rewards) - Embedded inline for in-person verification
  6. View Full Results button - Links directly to the proposal page
  7. GDPR footer - Art. 21 objection notice

This single email replaces what previously required two separate messages. Voters get the complete picture in one place.

If the Proposal Has No Rewards

Voters do not receive a close email. Space followers still receive the standard "proposal closed" notification through Vora's notification system.

Note

Want every voter to hear from you at close time? Attach a reward to the proposal - even a simple "thank you" custom reward. This ensures every voter receives the unified close email with results and your custom message (via the reward's email instruction field).

Customizing the Close Message

The reward's Email Instruction field is your space for a custom admin message. When you create or edit a reward, anything you write in the Email Instruction field appears in a highlighted box within the reward email.

Use it to:

  • Thank voters for participating
  • Explain what happens next
  • Link to a blog post, product page, or event registration
  • Share your personal reaction to the results

Tip

Pro tip: Create a reusable "Thank You" reward with a custom message. Attach it to every proposal to ensure voters always receive a close email with results and your personal touch.

What Voters Receive

The Reward Email

Voters receive a styled HTML email from vora <noreply@m.voiceofthenewera.com> with:

  • Subject: "Your reward: {reward title}"
  • Body:
  • Vora logo
  • Personal greeting
  • Proposal title
  • Results summary (winning choice + percentage)
  • Reward card with details
  • Custom instructions (if configured)
  • Claim button or QR code (depending on reward type)
  • "View Full Results" button linking to the proposal page
  • Organization attribution footer
  • GDPR Art. 21 objection notice

A plain text fallback is included for email clients that don't render HTML.

Follower Notifications

Separately from the reward email, users who follow your space receive a standard "proposal closed" notification through Vora's notification system. This is automatic and doesn't require any configuration.

Delivery Details

Who Receives the Reward Email

Every voter who:

  • Is eligible for the reward (based on the reward's eligibility rule: all/winner/loser voters)
  • Has a registered Vora account with a verified email address
  • Has an active account
  • Has not exceeded the reward's usage limit

Delivery Timing

The reward email is sent immediately when the proposal closes - whether by scheduled timer, threshold trigger, or manual close. There is no separate queue or delay.

Delivery Infrastructure

  • Email: Delivered via AWS SES (Amazon Simple Email Service) through the verified voiceofthenewera.com domain
  • GDPR basis: Article 6(1)(b) - Contract Performance (service fulfillment, not marketing)

Reward emails are fully GDPR-compliant transactional service notifications. They are not marketing emails and are not subject to marketing consent opt-outs. The legal basis is documented in both the Privacy Policy and Terms of Service.

For full details on GDPR compliance, see Voter Rewards Overview.

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