Self Serve

Customer not receiving the SMS verification code

• Make sure the phone number includes the country code (e.g., +1 for US)
• Check that the phone number is not blocked for SMS
• Wait 60 seconds before requesting a new code

Vote not being recorded

• Check that the proposal is still active (not closed or cancelled)
• If using Whitelist mode, verify the customer's phone number is on the list
• Try refreshing the page and voting again

Dashboard not loading

• Clear your browser cache
• Try opening the page in incognito/private mode
• Check your internet connection

CSV import failing

• Make sure the file is saved as UTF-8 CSV
• Check that column headers match the expected format: phone, name, group
• Ensure all phone numbers include the country code

Webhook not firing

• Verify the endpoint URL is correct and publicly accessible
• Check that the webhook is toggled on
• Review the delivery history in Settings > Advanced for error details

Custom domain showing "connection not secure"

• Verify your DNS records are correctly configured (CNAME and TXT)
• Click "Verify DNS Configuration" in Settings > Advanced
• After verification, SSL is provisioned automatically within 15 to 45 minutes
• If the error persists after 45 minutes, check the SSL status in Settings for error details