Creating Rewards

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📘 User Manual 50 views Updated 1 month ago

Creating Rewards

Rewards are created in your space's Rewards settings. Once created, a reward can be attached to any number of proposals - think of it as a reusable incentive template.

Step-by-Step

  1. Navigate to Settings from the sidebar
  2. Click the Rewards tab
  3. Click + New Reward
  4. Fill in the reward form:
Field Description Required
Title The name voters see in emails and on proposals (e.g., "Free Coffee") Yes
Type Choose from: Discount Code, Event Access, Digital Download, Physical Prize, or Custom Yes
Description Internal description for your reference - not shown to voters No
Email Instruction Instructions included in the reward email body. Be specific - this is what voters read to understand how to claim their reward. No
External Link A URL where voters go to claim the reward (store page, registration form, download link) No
Is Local Toggle on for rewards that require in-person QR verification (events, cafes, retail) No
Reward For Who receives this reward: All Voters, Winner Voters, or Loser Voters Yes
Usage Limit Max claims per voter per proposal (default: 1) Yes
  1. Click Save

Writing Great Email Instructions

The Email Instruction field is the single most important text in your reward. It appears prominently in the voter's email and determines whether they successfully claim the reward. Tips:

  • Be specific: "Show this QR code at the counter in our Milan store, Via Roma 15, Mon-Sat 10am-6pm" beats "Visit us in store"
  • Include deadlines: "Valid until April 30, 2026" prevents confusion
  • Add conditions: "One per person. Cannot be combined with other offers."
  • Keep it concise: 2-3 sentences is ideal. The email template already has structure - your instruction fills in the details

Managing Existing Rewards

From the Rewards settings tab, you can:

  • Edit any reward - changes apply to future distributions only (already-sent emails are not affected)
  • Deactivate a reward - it won't be distributed on future proposal closes, but existing claims remain valid
  • Delete a reward - removes it entirely (only if it has no claims)

Reusing Rewards Across Proposals

A reward definition is separate from its attachment to a proposal. This means:

  • Create a "10% Off" reward once
  • Attach it to your January proposal, February proposal, March proposal...
  • Each proposal generates its own set of claims with unique codes
  • The reward definition stays the same; the claims are per-proposal

This design lets you maintain consistent incentive programs without recreating rewards for every proposal.

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